Sometimes it is not enough to write a good text. One should be prepared to discuss this with the client. Direct communication with both the support team and the customer makes the process of doing the job easier for you and saves a lot of time. You have to pay attention to something. In this context, we have prepared some advice for you.
Log into the system at least 2-3 times a day. It is very important to keep track of all events on your staff page and your orders.
Discuss all billing issues with administration only. Conduct yourself knowledgeably and never make the communication too personal or offensive to any of the parties. If you have any urgent questions, please contact us by e-mail or telephone.
If your customers require additional services or services that conflict with our corporate policies, you must apologize politely and forward them to the administration.
Pay attention to your grammar and writing style when contacting customers. Always be precise and polite.
If you can not reach customers, please notify the support team. It will contact customers and ask them to return to the order page and respond.
After completing the order, the customer can ask for further explanations. Please be patient and give them reasonable comments regarding the substance.
Please do not mention our website in your correspondence with customers. Do not use such phrases as “buddy,” “boy,” “sweetheart,” etc. Always be polite.
Do not write in CAPS because it’s the same screaming, which is unacceptable in business communications. Do not be afraid to contact customers if you have questions about instructions or anything else.
Do not argue. Feel free to notify our administration of any misunderstandings. We are always glad to help you to solve any problem.
Do not ignore any messages or notifications you receive while working on the order.
Good skills and compliance with all rules ensure a smooth work process.